Carbon Health Urgent Care, Castro

Dr Fitzpatrick was thoughtful and attentive and did what tests she could. Her diagnosis of pneumonia was not confirmed by the staff at CPMC, however. It seems I have some sort of infection, maybe more than one—perhaps bronchitis for one. The high pulse rate was due to dehydration. BTW the X-ray copy I took to the hospital was incompatible with its system. Nonetheless I appreciate the care I was given at Carbon.

My experience was positive. Dr was attentive and listened to my aches and pain. Unfortunately she stated I should have a CT scan. The facility did not have a scan machine. I booked online.

Smooth and pleasant experience

I woke up with my ears clogged and knew I needed help immediately and this place had same day available appointments which was great because I knew if I wasn’t going to get what I need it done I wasn’t gonna be able to go to work the next day. I looked online check out their prices called to make sure that they were accurate and they pretty much were. The lady was nice on the phone.. I went in and everyone and there was friendly.

Security guard was very aggressive and rude and angrily met me at the door. I honestly felt uncomfortable being there because he was so aggressive. Nurse was wonderful and very nice but I would never go back due to aggressive security guard.

The customer service rep informed me that the care I'd booked was not available at the location I'd booked, even though that location's website listed the service as one provided there (Castro, SF, CA with annual physical / pap smear). Then when I had follow-up questions, the rep totally ghosted. Horrible experience.

The receptionist was not knowledgeable. We have insurance and she refused to take out insurance. We had to pay up front. She tried to charge me more and when I said that is not what was on internet then she charged me lower. Not helpful at check in at all. Care provider was awesome.